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Call us: 020 3301 1447 / 020 7100 6086
Mon-Fri (9am -5pm) 24/7 Emergency Support Premium Rates Apply)
Call us: 020 3301 1447 / 020 7100 6086
A VoIP phone system is only as good as the internet connection behind it. If your broadband is slow, unstable or overloaded, your business calls can suffer through dropped calls, delayed audio and poor call quality.
VoIP phone systems have become a popular choice for businesses because they are flexible, modern and cost-effective. They allow businesses to make and receive calls using an internet connection rather than relying only on traditional phone lines.
However, one important point is often missed: a VoIP phone system is only as good as the broadband connection behind it. If your connection is slow, unstable or overloaded, your phone calls can suffer.
At AK Telecoms, we help businesses across Kingston, Richmond, Feltham and surrounding areas with VoIP phone systems, business broadband and dedicated leased line solutions.
Unstable broadband can cause VoIP calls to cut off, fail to connect or drop during busy periods.
High latency, jitter or packet loss can make calls sound robotic, delayed or broken.
When cloud software, backups and video meetings all share the same line, VoIP can suffer.
Enter your business postcode below and AK Telecoms can help check what broadband, fibre, VoIP-ready connectivity or leased line options may be suitable for your location.
Search by postcode to start checking available business connectivity options.
Unlike traditional phone lines, VoIP carries voice calls over your internet connection. This means the quality of your broadband has a direct impact on how clear, stable and professional your calls feel.
Your phone system is often one of the first ways customers contact your business. If calls drop, sound poor or suffer delays, customers may simply feel the service is not professional enough.
Many people only look at download speed when choosing broadband. For VoIP, upload speed is also extremely important because it affects how clearly your voice is sent to the other person.
This becomes even more important when several people are using the internet at the same time. Your broadband may be handling VoIP calls, cloud software, file uploads, video meetings, backups and remote workers all at once.
These terms sound technical, but the idea is simple: if voice data does not travel smoothly, your VoIP calls will not sound smooth either.
Latency means delay. High latency creates a gap between one person speaking and the other person hearing them.
Jitter means voice data arrives unevenly. This can cause broken, robotic or distorted audio.
Packet loss means some voice data does not arrive at all, so parts of the conversation may cut out.
Not every business needs a leased line, but businesses that depend heavily on phone calls, cloud systems and constant connectivity should compare both options properly.
Suitable for smaller offices or businesses with lighter VoIP and cloud usage.
Designed for businesses that need stronger performance, consistency and reliability.
If these problems are happening regularly, the connection behind your phone system should be reviewed.
Calls cut off before the conversation is complete or fail during busy periods.
Customers report that your voice sounds robotic, distorted or delayed.
Calls get worse when multiple staff use cloud software, video meetings or file sharing.
At AK Telecoms, we do not just look at the phone system on its own. We also look at the broadband connection, router and business usage behind it. This helps us provide a more complete solution.
Click each question to open the answer.
Yes. VoIP phone systems rely on your internet connection. A slow or unstable connection can cause dropped calls, poor audio quality and delays.
Dropped VoIP calls can be caused by broadband issues, poor router setup, low upload speed, packet loss, high latency or an overloaded connection.
Yes. Upload speed affects how clearly your voice is sent to the other person. Poor upload speed can cause broken or delayed audio.
Not every business needs a leased line, but businesses that rely heavily on VoIP, cloud systems and constant connectivity may benefit from one.
Yes. AK Telecoms can review your broadband and VoIP setup and advise whether your current connection is suitable.
If your VoIP calls are dropping, sounding poor or affecting customer service, AK Telecoms can help review the broadband connection behind your phone system.
020 8212 7702